Access to Your Home
We will need a door/garage code or key in a lock box to access your home. If you haven’t already, please contact the office to provide access information. 615-604-7524
Cancellation Policy
We hate to do it, but we have to pay our staff for the time they were scheduled. Cleaning cancellation/rescheduling policy will be subject to the following fee(s):
- Reschedule / cancel within 48 hours of your appointment, you will be charged 50% of the cleaning fee.
- Reschedule / cancel within 24 hours of your appointment, you will be charged 100% of the cleaning fee.
Preparing for the Clean
Don’t “clean” before we arrive, but do pick up as much as possible. Removing clutter for floors and surfaces allows us to focus more on detail and quality for you. Need more information about preparing for a clean? Check out our awesome blog post here:
Tips for Preparing for a Professional House Cleaner
The Condition of Your Home
We have to bring it up because it does happen from time to time…When we arrive to your home and it is not in the condition described to us over the phone, we reserve the right to respectfully decline cleaning. This includes, but is not limited to the following conditions:
- Significant clutter on floors and/or surfaces
- Significant dishes in the sink and/or countertops
- Black mold
- Blood
- Dog/cat feces or urine on the floor
- Vomit
- Power outages
- No water in the home
During the Clean
The ideal cleaning situation is when no one is home. Since that is not always possible, please eliminate as many distractions as possible so your cleaning tech can work uninterrupted. Secure pets and keep children in another area while we are in the home.
Cleaning Supplies & Equipment
All tools and equipment brought into your home are sanitized with disinfectant between homes. We provide most cleaning and disinfecting products and tools for your cleaning. We ask that you provide toilet brushes in each bathroom.
Quality Control Inspections
Please be aware that at Maid in Nashville we have a field supervisor who does quality control inspections throughout the day. It’s just another way we try and gives each of our clients a WOW experience and a consistent quality of cleaning. So you may at times, see them in and out of your home during or right after your cleaning. Sometimes to offer encouragement, replace a broken tool, drop off water, or work on training/techniques.
Payment
You should already have a credit card on file to secure your appointment. If not, please call the office prior to your appointment. 615-604-7524
Tipping
Tipping is greatly appreciated but not required. We’re often asked so we’ll just let you know here. A typical tip is 10%-20% of your total cleaning bill. Call or text the office and let us know how much you would like to tip. We’re happy to help.
Thank You
From the bottom of our hearts, we thank you again for choosing a local family business. We know you have many choices out there and we’re so thankful you chose us.
If you haven’t done so in a while, please leave us a review on Google. It makes a powerful impact on our business and our cleaning techs when they see them (yes, they watch) AND we tip our cleaners $20 for each 5-star review that mentions their name so they love seeing all your kind words and positive reviews.
Just click the link here
***Not pleased with your service this time? Please let us help before writing a review. We always want our clients to be satisfied with our service, so a simple phone call to our office will make all the difference. 615-604-7524***
